Attention Small Business Owners!
How you can create HUGE profits—even in the toughest of times—when you learn from the people who are critical to your success.
SOME HARD QUESTIONS...
- If you don’t know exactly what your customers want from your business, how can you give it to them?
- Why would they keep coming back, again and again? Why would they tell their friends?
- If you don't understand what your employees want from their jobs, what are the chances they're giving you their best effort?
- And why would they work together as a high-performing unit?
From: Meredith Bell, President
Performance Support Systems, Inc.
Dear Colleague,
The things you hope for in your business don’t happen just because you need them to. They happen because you make them happen.
HERE'S THE SECRET...
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Your customers, your employees, your colleagues, your vendors
and your family—these people have the key insights that will make you successful. |
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And they want you to succeed. If you knew what they were thinking, it would make a huge difference. What they would say would amaze you, if you were asking. It would change the way you do business.
But asking is hard, isn’t it? You aren’t sure who to ask. You don’t know what to ask. You’re not sure how to go about it.
The solution is a fast, easy, and economical survey software that you can download and use in your business anytime you want to get input from others.
How a survey helped one hotel owner transform his business...
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Jeff W. owned a hotel in Connecticut. Two years ago he was distressed about problems with his staff. There was a lot of absenteeism, and morale seemed low. He knew he wasn’t getting the best from them, but didn’t know why.
With advice from a colleague, he used our software to set up an employee opinion survey. Jeff thought people would give honest input if they knew their responses would be anonymous. And he was right.
The results surprised Jeff. It was a huge “wake up” call that dramatically changed the way he viewed his team and ran his business.
One of Jeff’s core values is treating people with respect. But the survey showed that people disliked coming to work because of the oppressive, controlling environment he had created. Jeff was shocked when he learned that there was a huge gap between the culture he wanted and the one he’d actually created.
He used the feedback to think about what people really wanted from him. He made some major changes in his management style. Six months after the survey, people reported that they loved coming to work because the atmosphere at the hotel was totally different. Jeff was listening more and commanding less. People did their jobs with more enthusiasm, and he had a level of satisfaction he’d never felt before.
And Jeff got an added benefit. The changes he made in the way he dealt with his staff also improved how he related to his family.
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Now YOU can have the same positive experience in YOUR business!
 Surveys for Small Business
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Downloadable software that lets you customize and administer online surveys
It’s powered by exactly the same engine that drives 20/20 Insight GOLD, the enterprise-level survey system used by large organizations worldwide, including hundreds of Fortune 1000 companies. 20/20 Insight GOLD has been a simple, flexible, and affordable solution for gathering feedback about individuals, teams or the entire company for more than 15 years, serving millions of people in the workplace. |
Surveys for Small Business is a NEW special version of this powerful software to meet the needs of your business--at a fraction of the cost of the enterprise version. |
Why you'll love using Surveys for Small Business...
- Quickly select one of the stock surveys designed for small business
- Tailor the survey questions to exactly fit your needs
- Save your own surveys to a Survey Library
- Get anonymous comments and ratings
- Create special groups of respondents--so you can interpret the data
- Broadcast the survey online to an unlimited number of respondents
- Select report formats to display custom survey results
The process is so simple, you or an assistant can set up a customized customer opinion survey and notify all your customers in less than ten minutes. If you outsourced such a project, it could take weeks and cost you thousands of dollars. Once you’ve purchased Surveys for Small Business, your cost for the entire project from start to finish is only $50.
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“The software’s interface is extremely easy to use, very intuitive, and performs well. You will be hard pressed to find a more economical and affordable product similar to this on the market. We have used the software for many years, and it has served as an invaluable tool for our organization and our customers.”
- Ed Hubbard, Ph.D., Hubbard & Hubbard
Petaluma, California |
See for yourself how easy it really is...
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Surveys for Small Business Software includes:
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- 6 months of FREE technical support
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- Complete set of online training videos (available 24/7) for setting up each survey template and for customizing your own surveys
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- 12 "Done-for-You" survey templates for customer feedback, employee opinion, team self-assessment, manager performance, individual performance, hiring and more!
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- Instructions for setting up each survey template
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- Sample reports for each survey template
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- 41 survey question sets (350 survey items)
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- Free guide: "How to Write Effective Survey Items"
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- 5 single-use survey licenses to launch your first five surveys ($50 each)
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...only $897
Why this amazing offer?
Because we know you need this information from your customers, employees, colleagues and vendors.
The problem has been that outsourcing these surveys would cost you thousands of dollars. With Surveys for Small Business, this capability is finally affordable to the small business owner. You can ask the right questions to as many
people as you want for a tiny fraction of that cost.
It's worked for US every time we use it!
Our own CEO transformed his relationships...
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My business partner Denny Coates and I have worked together for more than 20 years. We consider ourselves to be experts in the “people” side of business. Over the years we’ve taught thousands of managers and their employees how to become better listeners, give feedback, and engage in real dialogue.
Denny is one of the best listeners I’ve ever known, and I feel understood and appreciated after our conversations.
But it wasn’t always like that.
Several years ago, Denny would interrupt, finish people’s sentences, and show impatience when someone else was talking. He had a blind spot. He didn’t see himself the way we saw him, and he didn’t appreciate the negative impact he had on others. So we used our own software to ask our employees for their opinions about our operations, policies, and the effectiveness of each owner. Denny got high scores in several areas but low ratings on listening.
He took the feedback seriously and committed himself to walking his talk—to become a better listener. He even asked us to point out anytime he interrupted somebody, so he could catch himself.
After several months, Denny transformed his listening skills and people felt valued, which increased their trust and respect for him. |
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You can experience this same kind of transformation in your own company.
Download the software in seconds and immediately start learning from your customers, employees, colleagues and family.
And once you own Surveys for Small Business, you'll find lots of ways to use it to get input from the people who matter to your business.
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“I have worked with PSS and their enterprise software for almost 15 years. The relationships I have with their staff and technical support are superior to any I have with other vendors. You can do virtually any type of survey. I have found if I can dream it, I can create it. This is the beauty of a totally flexible software system.”
- Barb Ashbaugh, Trade Secrets
Plano, Texas |
Worried about the support you'll get after you purchase? We think our technical support is the best in the business...and our customers agree.
What our own raving fans say...
Many of our customers have owned the enterprise software for 15 years. In July, 2008, we surveyed them about our technical support and here’s how we scored on a 10-point scale.
9.44 – Responds promptly if I have technical support needs.
9.54 – Provides reliable and dependable technical support.
9.51 – Resolves my problem quickly.
9.39 – Resolves my problem to my satisfaction.
9.79 – Is always courteous and professional when dealing with me.
A few representative comments:
"Your team has been fantastic, courteous, and most professional...compared to other service response teams, you are in a different league than every other organization!"
"Your current service level is excellent...the best I have seen in any industry."
"It is actually a pleasure to speak with tech support because of the friendly and courteous attitude extended to callers. Makes you feel like part of the PSS family!"
"Your team truly understands the definition of customer service."
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"We have been working with the team at Performance Support Systems for close to 11 years, and it was one of the best business decisions I have made as a small business owner.
"The product itself is outstanding: it is so flexible, easy to use and professional that it can compete with the biggest survey firms in the industry. We love working with the team at PSS, not only because the product is so user-friendly and flexible, (which it is!) but also because the technical team is the best in the business. They are extremely supportive, accessible and knowledgeable."
Chris Gatti, CRG Associates
Ashland, MA |
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"We have used the program for almost 10 years as a mainstay of our team-building efforts. We can’t even visualize conducting any serious team-building without it.
"Since I’m the IT guy of our company, I have had the pleasure of interacting with Meredith and all the support staff. They have always returned my calls quickly and courteously, especially when I’ve been in a 'crunch.' There is no substitute for this kind of human support in this impersonal technological age, particularly when so much is at stake for the high-level teams we work with."
Neal Larsen Palmer, Ph.D., Communication Excellence Institute
San Dimas, CA
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"Raleigh Consulting Group has used the software extensively since 1994 for use in leadership development and executive coaching. The program delivers easy to customize reports. PSS’ tech support offers consistently friendly and efficient service.
"They respond quickly to troubleshooting issues and are skilled at providing guidance on the best way to obtain desired results. Of the vendors we work with, PSS is at the top of the list for quality product, return on investment and high level of customer service.”
George Alwon, Raleigh Consulting Group
Raleigh, NC
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“I can’t imagine running my consulting business without this software. I’ve been using it for three years and it has been an invaluable addition to my consulting practice. I now have a tool that allows me to provide valuable feedback to my clients though 360-degree feedback surveys, organizational climate surveys, and customer surveys.
"The software is not only a great tool: the training and technical support are also superb. The PSS team is always there to help and support you in any way possible. I would recommend them to any organization. They are world-class.”
Bonnie Reiner, BHR Training, Inc.
Hanover, MA
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“There are two primary reasons for partnering with the PSS Team: (1) the product is the best on the market today (in my humble opinion) and (2) the customer service and support provided by the PSS Team are unsurpassed – there is no other service and support like it – anywhere! I have used numerous other survey platforms, and none of the others are as versatile, customizable, user-friendly, and affordable as this software.
“Additionally, the PSS Team is all about service and support. PSS team members are very responsive and helpful, and the suggestions and materials they provide are outstanding.”
Brenda Wagenknecht-Ivey, Ph.D., PRAXIS Consulting
Denver, CO
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OUR NO-RISK GUARANTEE
We're so sure this software will help you improve your relationships with customers and employees that we offer an unconditional money-back guarantee. Download the software, set up a survey and see for yourself how easy it is to use. Use it for 30 days, and if you aren't convinced that Surveys for Small Business will deliver what you need, we'll gladly refund your money immediately—no questions asked!
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Investing in Surveys for Small Business could be one of the best decisions you’ll ever make for your business!
Dedicated to your success,
Meredith Bell
"Your Voice of Encouragement"
President, Performance Support Systems, Inc.
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